A $12 flat rate for standard shipping is applicable to all ‘homewares’ and print orders (excluding Clay Light Pendants) within Australia. Standard (tracked) shipping within Australia takes on average 3-5 business days, with some states (WA, SA, NT) taking from 3-10 business days.

International Shipping is quoted and charged on an individual order basis. Please place your order and we will contact you directly.

Mirrors and Vanities are available for pick up from our West Gosford Warehouse at no charge. Alternatively, we can arrange a courier service – please select from the drop down menu for shipping details.

A $27 flat rate for courier is applicable to Q8 Freestanding Board Racks.

Prints Only – Please allow 5 business days for processing, printing and packaging of your print order. Shipping times are additional to our 5 business day processing timeframes.

Framing – Please allow an additional 10 business days for all custom framing orders. Shipping times are additional to this.

Vanities and mirrors are made to order and delivery timeframes are between 12 and 14 weeks from receipt of your order. Express orders can be arranged, surcharges will apply.

We offer a 100% satisfaction guarantee. If you receive a product that wasn’t quite right, we are happy for you to return it unused and in its original packaging within 7 days for an exchange, credit note or refund.

Please ensure you open your package as soon as it is received in order to check the condition of the product and packaging. Diverse Design & Construct does not take responsibility for damages caused to product(s) by how the packaging is opened or damages caused by the recipient(s) or the recipient(‘s) property and/or mailbox.

If faulty goods are received we require proof of damages sustained to the external packaging, internal packaging and product(s) by means of photographs emailed to shop@kyalandkara.com.au within 48 hours of the product(s) being received. After this time has lapsed, Diverse Design & Construct does not take responsibility for the product(s) condition.

When returning a product, please note:

• Merchandise must not be used, altered or washed, must have all tags attached and be returned in original packaging;
• Diverse Design & Construct reserves the right to deny a refund or credit if the goods are not returned under the specified condition(s);
• We do not accept returns after 7 days unless the goods are faulty.

If at any point you would like to reach out to discuss a purchase, don’t hesitate to contact us at shop@kyalandkara.com.au